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Courtyard New York LaGuardia Airport
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Hotel FAQs

General Information

When is check in/check out time?

Check in begins at 3:00 pm Check Out is at 12 noon

Do you offer early check in?

Yes based on availability. **Early check in fees may apply

Do you allow smoking on property?

We are 100% non-smoking hotel

Do you offer complimentary wireless service in the hotel and guest rooms?

We offer complimentary wireless in the hotel guest rooms, event space, and all public areas

Do you have a fitness center? What kind of equipment does it have? What are the hours?

Yes we have a fitness center that is complimentary and accessible 24 hours with a room key. The fitness center has free weights, treadmills, elliptical machines, and exercise bikes.

Do you have a business center?

Yes it is available 24 hours and complimentary

Do you have a pool?

Yes, we have a seasonal outdoor pool which is open Memorial Day until Labor Day

Do you allow pets?

We do not allow pets

What is included in my rate?

Included in a standard rate are overnight accommodations with a refrigerator in the room, wireless or wired internet access, transportation to and from LaGuardia airport 24 hours, and complimentary coffee and tea in the guest rooms and the lobby 24/7 with access to a microwave

Does the room have a refrigerator and microwave?

All rooms have refrigerators. Microwaves are available upon request and are complimentary

Do you have laundry facilities?

We have coin washer and dryers on the 3rd and 6th floors

How do I get to the hotel from the airport?

You can call our front office staff at 718-446-4800 with the location of your airline and terminal and the shuttle will come pick you up.

Do you offer free shuttle service?

Yes the shuttle is complimentary to and from LaGuardia Airport. Shuttle service can be provided to local venues within a two mile radius for a fee.

Do you have onsite parking? How much is parking?

Yes, $30.00 for overnight parking

Do you have a concierge desk to assist in reservations, tours and area attractions? What are the hours of operation?

We do not have a concierge, however our front office and bell staff are delighted to assist with area attractions

Reservations

Will your rooms allow rollaway beds/cribs? Is there a charge?

Rollaways are available for a fee. Cribs are complimentary.

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

Please contact the third party that you reserved with.

What are the requirements to check into the hotel room?

A valid government issued photo ID, and credit card for payment are necessary at check in.

What is your cancellation/deposit policy?

Cancellation and deposits are based on how and when your reservation are made.

I am traveling on Government business, am I tax exempt?

In order to receive tax exempt status a tax exempt form, ID, and method of payment must match the tax exempt entity. 

Is my ID/passport required at check in?

Yes

Can I check in with my debit card?

Yes

Do you have connecting rooms?

Yes

Do you have accessible rooms?

Yes

Do you have an early departure fee?

Yes based on the time of the notification of the departure

Have questions about my bill. Who do I call?

You can call the front desk and if they cannot assist you they will connect you with the accounting department.

Can I earn Marriott Rewards Points for my stay?

Yes, as long as it meets the qualifications of a Marriott Rewards stay.

How do I book rooms using my Marriott Reward Points?

Marriott Rewards will assist you with reserving a stay using Marriott Reward Points

I am looking to book a group (8 or more rooms per night). Who do I call?

Please contact our sales department at 718-308-4801

Dining

Do you have a restaurant on property?

Yes our restaurant is open for Breakfast 6:00 am to 11:00 am, Lunch 11:30 am to 1:00 pm (Last seating at 12:45 pm), Dinner & drinks 5:00 pm until 11:00 pm.

Do you have restaurants and bars nearby?

Yes

Do you have room service?

Currently we do not offer room service